Terms & Conditions
Welcome to EasyRides. By using our website (https://easyrides.in) or our mobile applications (Rider Companion & Driver Hero Partner), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
1. Contractual Relationship
These terms constitute a legally binding agreement between you and EasyRides Technologies Private Limited. If you do not agree to these terms, you may not access or use the platforms. EasyRides may immediately terminate these terms or any services with respect to you, or cease offering or deny access to the services at any time.
2. User Accounts
To use most aspects of the services, you must register for and maintain an active personal user services account. Account registration requires you to submit personal information, such as your name, mobile phone number, and age. You agree to maintain accurate, complete, and up-to-date information in your account.
- Age Restriction: You must be at least 18 years of age to obtain an account.
- Account Security: You are responsible for all activity that occurs under your account, and you agree to maintain the security of your account credentials at all times.
- Verification: We send a one-time dynamic OTP to your mobile number during registration and login to verify ownership.
3. Services & Fees
EasyRides provides a technology platform that enables users of mobile applications to arrange and schedule transportation services with independent third-party providers (Driver Partners). You acknowledge that EasyRides does not provide transportation services or function as a transportation carrier.
- Fare Calculation: Fares are calculated dynamically based on distance, duration, and service type (Local, Pool, Outstation) using our backend algorithm.
- Payment: You agree to pay all fares for services requested under your account. All charges are due immediately and payment will be facilitated by EasyRides using the preferred payment method designated in your account.
- Refunds: Charges paid by you are final and non-refundable, unless otherwise determined by EasyRides support center.
4. Partner Driver Guidelines (EasyRides Hero)
If you register as a Driver Partner on the EasyRides Hero application, you agree to comply with additional onboarding rules:
- Documentation: You must upload a valid Driver's Licence, Registration Certificate (RC), and Aadhar Card, and maintain valid commercial vehicle insurance.
- Code of Conduct: You must operate your vehicle safely, keep the vehicle clean, and treat riders with respect. Any violation may result in immediate account suspension.
- Earnings: EasyRides deducts a platform service fee/commission from each ride fare. The remaining balance is credited to the driver partner's wallet and settled weekly.
5. Limitation of Liability
EasyRides shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services.
6. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.