Privacy Policy
Welcome to EasyRides ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Rider Companion & Driver Hero Partner) and our website located at https://easyrides.in.
1. Information We Collect
We collect information that you provide directly to us when creating or modifying your account, requesting on-demand services, contacting customer support, or otherwise communicating with us. This information includes:
- Personal Identifiers: Name, mobile phone number, email address, profile picture.
- Location Data: Precise GPS location coordinates from your mobile device while using the app to match you with nearby drivers and display trip paths.
- Driver Credentials: For Driver Partners, we collect driver's licence files, registration certificates (RC), Aadhar cards, and banking/payment settlement information.
- Transaction Details: Ride history, pickup and drop-off addresses, distance travelled, transaction dates, and fare amounts.
2. How We Use Your Information
We use the collected information for various purposes to provide and improve our services, including:
- To register, verify, and maintain your Rider or Driver account profile.
- To enable ride-matching, route planning, distance computations, and navigation services.
- To process secure digital payments and settle driver earnings weekly.
- To notify you about changes to your ride requests and updates to the service.
- To provide responsive customer support and troubleshoot technical errors.
- To guarantee security, prevent fraudulent logins, and monitor system health.
3. Information Sharing and Disclosure
We do not sell your personal data. We share your information only as described in this policy:
- Between Riders and Drivers: We share the Rider's first name, pickup location, and drop-off location with the matched Driver to enable the pickup. We share the Driver's name, profile photo, vehicle plate details, and live location with the Rider for safety.
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment gateways, SMS delivery APIs, and database hosting providers.
- Legal Mandates: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., local law enforcement agencies).
4. Data Security
The security of your data is important to us. We implement industry-standard administrative, physical, and electronic security measures to safeguard your personal details against unauthorized access, loss, or alteration. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights and Choices
You can access and update your profile information (like your name, email, and avatar) directly within the app settings. You can also contact our support line at any time to request account deletion or correction of your registered mobile number.
6. Changes to this Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.